Returns Info


We hope that you love your order. If you are not perfectly satisfied you can return your items within 20 days. Please note you must request a return within 10 days and then you will have a further 10 days to return the ítem to us.

  1. Log onto your account at using your email address and password
  2. Click Your Orders
  3. Click the red Return button and follow the on screen instructions to initiate your return request
  4. When complete please click Return Item and your request will be processed
  5. You will have a DHL returns sticker within your order, please contact to arrange your collection

If you have checked out as a guest and would like to request a refund please contact us at

All swimwear items are send with a hygiene sticker, LAZUL does not accept returns of swimwear items where the hygiene sticker has been removed, or that are stained. 

To be accepted and processed all returns must be unused and sent back in the original packaging provided with tags still intact. 

Thank you for understanding.

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